About Pomona Valley Hospital Medical Center

PVHMC'S VISION IS TO:

•  Be the region's most respected and recognized Medical Center and market leader in the delivery of quality healthcare services

•  Be the Medical Center of choice for patients and families because they know they will receive the highest quality care and service available anywhere

•  Be the Medical Center where physicians prefer to practice because they are valued Customers and team members supported by expert healthcare professionals, the most advanced systems and state-of-the art technology

•  Be the Medical Center where healthcare workers choose to work because PVHMC is recognized for excellence, initiative is rewarded, self-development is encouraged, and pride and enthusiasm in serving Customers abounds

•  Be the Medical Center buyers demand (employers, payors, etc.) for their healthcare services because they know we are the provider of choice for their beneficiaries and they will receive the highest value for the benefit dollar

•  Be the Medical Center that community leaders, volunteers and benefactors choose to support because they gain satisfaction from promoting an institution that continuously strives to meet the health needs of our communities, now, and in the future

• The Robert & Beverly Lewis Family Cancer Care Center
• The Stead Heart & Vascular Center
• The Women's Center
• The Regional Kidney Stone Center 

• Emergency Room Services
• Gastro Intestinal Services
• Healthy Living and Disease Managment
• Physical Therapy
• Pulmonary Services
• Radiology / Magnetic Resonance Imaging Center
• Sleep Disorders Center
• Sports Medicine Center
• Surgical Services
• Family Health Center and Family Practice Residency Program
• Breast Health Center
• Wound Care Center

Pomona Valley Hospital Medical Center is dedicated to helping you and your family lead a healthy lifestyle.  We offer an ongoing list of educational classes, support groups, and special events for our patients and community.  We welcome your comments and suggestions for providing the finest comprehensive health care and specialty services.

Pomona Valley Hospital Medical Center wants to know when you have concerns about patient care or safety. We welcome the opportunity to address questions or concerns at the time they occur.

If you bring a concern to our staff and you feel it has not been properly addressed, please contact the hospital’s management through the Patient Relations Department at extension 9585 or direct dial 909.865.9585.

If your concerns cannot be resolved through the hospital’s management, you may contact one or both of the following organizations:

California Department of Public Health

Health Facility Inspection Division

5555 Ferguson Drive

Suite 320

Commerce, CA 90022

(323) 869-8206 or (323) 869-8207

Office of Quality Monitoring

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL 60181

Phone: (800) 994-6610

Fax: (630) 792-5636

Email: complaint@jointcommission.org