Questions About Your Bill

Frquently Asked Questions About my Bill

1. Who can I talk to if I have questions or concerns about my bill? Please call our Billing Department at 909.865.9100, our representatives will be happy to assist you.
 
2. Do you bill my insurance company? Yes. PVHMC will bill for hospital services.
Please remember to present your current insurance information at time of registration.
 
3. Will you bill my secondary policy, too?
Yes. Upon receiving payment or denial from your primary insurance, PVHMC will gladly bill your secondary insurance for any remaining balance due.
 
4. Do I need to pay my deductible, co-insurance or co-pay at the time of service?
PVHMC requires your co-insurance, co-payment and/or deductible to be paid at the time of service. Cash, check, money orders and credit cards are accepted as payment.
 
5. Will I receive an itemized statement?
If at any time you wish to receive an itemized statement of your charges and payments, please call our Billing Department at 909.865.9100 and a representative will order one to be mailed to you. This process usually takes five to seven days.
 
6. Will my insurance cover these services?
Coverage varies. Please call your insurance company, plan administrator, insurance broker or the benefits (sometimes human resources) department of your employer with any questions regarding coverage.
 
7. Who else might I receive a bill from?
You will be billed separately by each physician involved in your care. These physicians may include your surgeon, assistant surgeon, anesthesiologist, radiologist (if X-rays are performed), pathologist (if pathology specimens are examined), cardiologists, and any physicians who might interpret an exam ordered by your doctor.
 
8. Why do I have more than one account number?
A separate account number is generated for each outpatient date of service and each inpatient admission. This enables PVHMC to bill for specific charges and diagnosis relating to your care for that date of service, and enables your insurance company to apply the proper benefits. Exception: For recurring outpatient accounts such as physical therapy or radiation therapy, a separate account is generated monthly.
 

If I have a question about my bill who can I contact?

Pomona Valley Hospital Medical Center has several locations that you may have received services from. If you have a question about your bill and would like a representative to reply to your e-mail, please complete the Contact Us page by clicking on the appropriate location.
 
If you had services at Pomona Valley Health Center at Claremont, please click here.
 
If you had services at Pomona Valley Health Center at Chino Hills, please click here.
 
If you had services at Pomona Valley Health Center at Crossroads, please click here.
 
If you had services at Pomona Valley Health Center at Pomona, (Family Health Center) please click here.
 
If you had services at PVHMC's main campus, please click here.
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