Every Woman's Journey - How to Save a Life!
Go with the Flow - Cancer Survivor Workshop
LPGO Donates 33,000 to our Breast Health Program
Cardiac Rehab Does it Again!
PVHMC's Sports Medicine Center Program Raises money for local schools
A 2012 Outstanding Patient Experience Award Recipient
Pomona Valley Hospital Medical Center Ranked Top 5% for Outstanding Patient Experience – Fifth Year in a Row
Outstanding Patient Experience Award™ 5 consecutive years at the
top 5% distinction level
Pomona, CA (May 24, 2012) – Pomona Valley Hospital Medical Center (PVHMC) has been named a recipient of the HealthGrades Outstanding Patient Experience Award™ for the fifth consecutive year by HealthGrades, the leading provider of information to help consumers make an informed decision about a physician or hospital. PVHMC is one of only two hospitals in California to be ranked at the 5% distinction level for Patient Experience for five consecutive years, based on an analysis of patient satisfaction data from 3,837 U.S. hospitals.
According to HealthGrades, 80% of patients treated at the nation’s best-performing hospitals would definitely recommend the hospital compared to only 53% of patients who received care from the poorest-performing hospitals.
"Exceptional patient experience is at the core of our culture," states Richard E. Yochum, PVHMC’s President/CEO. "The fact that our patients recommend us to their family and friends is the highest recognition possible. We are honored to care for this community and are dedicated to providing the highest quality patient experience and outcomes.”
To designate its 2012 Outstanding Patient Experience Award recipients, HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS), from April 2010 to March 2011. HealthGrades identified 332 hospitals performing in the top 10% in the nation for patient satisfaction, based on survey responses from patients treated at those facilities. Of the 332 hospitals, only 166 performed in the top 5% category, including PVHMC. Hospitals were required to meet bed size, survey-response size, and clinical-quality thresholds in order to be eligible for the award. Information on award recipients and the ratings methodology is available, free to the public, at HealthGrades.com.
“This year HealthGrades paid particular attention to the impact that patient-provider communication has on patient experience. For example, we found that 27% more patients of the top-performing hospitals reported staff always explained their medications before administering them, compared to hospitals in the bottom 10%,” said Kristin Reed, MPH, HealthGrades Vice President of hospital quality programs and author of the study. “Communication is clearly an important factor for patient satisfaction, but it can also be critical to ensuring positive outcomes. We commend hospitals like Pomona Valley Hospital Medical Center for setting the standard for outstanding patient experience.”
When compared to hospitals performing in the bottom 10% for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:
•50% more patients gave the hospital an overall rating of a 9 or a 10 (10 being the highest possible)
•38% more patients responded that they always received help from staff quickly
•23% more patients reported their nurses always communicated well
•21% more patients felt their pain was always well controlled
•14% more patients reported their doctors always communicated well
Think you're Pregnant? We can help
Offering Cash Lung Cancer Screening!
(1 pack or more a day for 20 or more years)
Two Experiences of the Living Well After Cancer Program
Marilyn Franke was diagnosed in December 2009 at 58 years old. She began the program about three months after finishing her radiation treatment for breast cancer. "I didn’t know what to expect and I was concerned it would be more than I could handle as I was still so fatigued from treatment," shared Marilyn.
Samantha Day was diagnosed in January of 2006 at 41 years old. She joined the program a couple of years after cancer treatment for breast cancer. "I have always been physically active, but I was interested in taking the different classes and learning new ways of staying healthy," explained Samantha.
Both ladies felt the camaraderie of the other participants was a huge factor in getting the most out of the program. Marilyn felt, "If others who had more aggressive treatment than I did can do the program, than I can too!" "I loved the laughs we shared while exercising and the trainers made sure that everyone in my group felt connected no matter what their fitness level was," said Samantha. This program is specially designed to work with cancer survivors and is structured to not push participants past their current strength and fitness level. Everyone works at their own pace and not pressured to do activities they don’t want to try. The program offers classes in Zumba, Yoga, Lo-impact Aerobics, Pilates, Aqua and Hooping. Most participants are eager to try all the classes, in addition to the cardio and strength training that is part of the program.
Both Samantha and Marilyn felt the class was very beneficial and would recommend it highly to other cancer survivors. "It really helped with my fatigue, both emotionally and physically. I felt so much better after the program and was able to return to the activities I did before going through cancer treatment. I also thought the trainers were great and very supportive to the group." said Marilyn. Samantha says, "I loved having access to The Claremont Club during the program. My husband came to the club each time I went to class and worked-out in the weight and cardio room, and he also took a few classes. The entire staff was kind and friendly to everyone in the group. I learned so much about health and wellness and nutrition. At the end of the program there was a cooking demonstration and we all got to eat the healthy food after – it was great fun. All cancer survivors should attend this program."
Did this program change their life after cancer? "Yes - it gave me more confidence and brought joy back into my life. It was fun to look forward to going to the classes," shared Marilyn. Samantha agreed, "My focus went back to living my life not focusing on the cancer."
New Intravascular Temperature Management System
$100 Cardiovascular Screenings
Cardiovascular disease causes more deaths than cancer, respiratory disease, and accidents combined. Risk of stroke and heart attack increases with age, especially after 40 and even more if you smoke, have high blood pressure, or a family history of cardiovascular disease. About one-third of cardiovascular deaths occur before age 75.
A simple $100 screening could save your life.
at 909.865.9135. Your trusted source for heart disease and stroke care.
$100 Mammogram Program
Mammograms save lives. And, despite recent confusion, the American Cancer Society states that all women—starting at age 40—should have a yearly screening mammogram. The good news is that 92% of screening mammograms detect nothing suspicious. And, more detailed studies find breast cancer in only 2% of women. Which means, for almost all women, peace of mind is only a mammogram away.
And the Breast Health Center at Pomona Valley Hospital Medical Center wants to give every woman access to that peace of mind by offering high-tech digital mammograms at the lowest possible price.
The cost is just $100.
Which is a bargain for women with health insurance with a high co-pay or deductible, or even no insurance at all. Call 909.469.9395 to schedule your appointment at one of our three convenient locations; the Breast Health Center within The Robert and Beverly Lewis Family Cancer Care Center, the Pomona Valley Health Centers in Claremont or Chino Hills.
Peace of mind is just a phone call away, so call today. Click on the PDF below for more information.