MYHEALTH FAQs

Frequently Asked Questions About the MYHEALTH Patient Portal

What is MYHEALTH Patient Portal?

MYHEALTH Patient Portal allows you to access your health information, including test results, via the internet.

How can the MYHEALTH Patient Portal benefit me?

How can the MYHEALTH Patient Portal benefit me?
MYHEALTH Patient Portal allows health providers - such as the doctors who care for you to share health information with each other, electronically, and in a secure and timely manner. If you see multiple doctors who participate, they can access a more complete picture of your health and, in turn, make more informed treatment decisions. The overall goal is for you to receive coordinated care more efficiently, by providing participating care providers your health information where and when they need it, without delay.

Who is eligible?

Any patient receiving care from one of the participating hospitals or affiliated practices whose patients elect to participate in the MYHEALTH Patient Portal are eligible. If you opted out of participation in the portal during your registration process, you will need to complete an out Revocation Form in order to gain access. Currently, only patients age 18 and older are eligible for access to the MYHEALTH Patient Portal.

Is the MYHEALTH patient portal the same as the one I use for my doctor's office?

Physician practices are being added on a regular basis. Many physician offices maintain their own patient portals, which require a separate log-in and password. Please contact your physician to determine if they are a participating provider.

Can I communicate with my doctor online?

At this time, the MYHEALTH Patient Portal does not allow electronic communication with your physician. If you need to speak with your provider, please call them directly. In the event of an emergency, please dial 911 immediately.

Can Anyone Access My Records?

No, only healthcare providers who are participating in your care.

How safe is my medical information online?

MYHEALTH Patient Portal incorporates the most effective security measures available for protecting your information, including encryption. Selecting a secure password as you go through the enrollment process is also important to your protection.

How can I Access the MYHEALTH Patient Portal?

You will receive a user validation key code. Once you have received your user validation key code, you can set up and access the MYHEALTH Patient Portal anywhere you have access to the Internet.

How do I Log In to the MYHEALTH Patient Portal once I have enrolled?

Log in with the user name and password you created during your enrollment.

I never received my Welcome Email

Some email clients block emails from unfamiliar senders. Please check your SPAM or JUNK folder to see if your "Welcome New User to MYHEALTH Patient Portal" email was blocked. To prevent this from happening in the future, you can add MYHEALTH-noreply@pvhmc.org to your list of safe senders in your mail settings. If you would like assistance in adjusting these settings, you may need to call your Internet Service Provider for assistance.

How do I change my password?

To change your password, click the "Change Password" link on the home page of the MYHEALTH Patient Portal page. This link is located on the navigation bar at the top of the page. You will be prompted to enter your old password and to confirm your new password by typing it twice. Your new password will be saved when you click OK.

How do I change my address/phone number/email address?

To update your personal information, click the link on the left side of the "MYHEALTH" home page. This will bring up your User Information page. Click the "User Edit" button at the bottom of this page, and you will be able to change your date of birth, address, phone numbers, and email address.It is important to note that this information will not be automatically changed in participating hospital or affiliated practices' records but it will be updated for any future correspondences within the MYHEALTH Patient Portal.

ABOUT MY TEST RESULTS

What if I have questions about my test results?

If you have a question about your test results, please call your physician's office directly. Your physician will be able to help you understand your test results and how they pertain to your health. However, your MYHEALTH Patient Portal gives you instant access to a comprehensive, up-to-date medical library enabling you to look up medical terms and abbreviations.

Can I access older results?

You can access records from October 1, 2014 forward through the MYHEALTH Patient Portal.

How long do I have to wait to get my test results?

Typically, test results and documents are available within two to three days. Some results may not be available inside the Portal either because of their sensitive nature or their timing. Your physician will review these results with you individually.

What do I do if I still have questions?

If you have further questions about the portal, you may send an email to MYHEALTH or call (909) 865.9995. Hours of support are Monday through Friday (excluding weekends and holidays) from 8:00 a.m. until 5:00 p.m. Our goal is to respond within three business days.
 
Please do not email any personal medical information.
 
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