Dear Pomona Valley Hospital,
Today I was seen in your ER for an injured thumb. I have been seen by
Dr. Moore once before and today he passed by, greeted me, and looked at
my chart. He made casual conversation which made an uneasy situation more
comfortable. His bedside manner is wonderful - both professional and familiar
at the same time. When I overheard his conversations with other patients,
I realized the dedication and compassion this man embodies. Dr. Moore
is one of the most compassionate doctors I have ever dealt with or seen.
Also I would like to compliment the timely manner in which I was treated
and released, for such a minor condition. Furthermore, I'd like to
extend my thanks to Erin Miller, PA-C, who saw and released me. She's
extremely kind, very positive, gave great advice and references to different
doctors that accept my insurance. The EMT Ryan, who helped with my cast
today, was great as well, and kept coming back to talk and cheer me up.
Any time I have been there, I've been very pleased with the treatment
and the entire hospital. The staff is kind, not cold, and treats everyone
the same - nobody is of lesser value. I'm very impressed with the
entire staff - in my experience, they double and triple check the patients
being seen, and make sure we have everything we need. I'd like to
bring to point that the people at registration give a positive first impression
of the hospital. The line went quickly, and when I got to the window,
they made it as easy as I could have imagined. They're the first people
a patient deals with, and their uplifting, positive attitudes put me at ease.
I can guarantee that if I ever (hopefully not anytime soon) get hurt or
need to see a doctor; I'm going to Pomona Valley Hospital.