FAQs

Visiting Hours

General
10:00 a.m. to 8:00 p.m.
 
Maternity
24 hour visitation until infant is born, then general visiting hours are in effect.
No children under 12 permitted except siblings of newborns.

Who do I speak to if I have a complaint?

PVHMC is committed to providing the most compassionate and professional care during your stay. If for any reason you feel that you did not receive the service that PVHMC prides its self in, please contact our Patient Relations Department at 909.865.9585

How do I obtain a copy of my Medical Records?

Click here to complete an online request form.

How do I get a copy of my Birth Certificate?

PVHMC only provides Birth Announcements, if you need a copy of yours or your childs birth certificate please visit the Los Angeles County Registrars Office. For more information please click here.

What do I need to Bring to my Appointment

Thank you for choosing us for your healthcare needs. Here is general information to help you prepare, and ensure you receive the best possible care. Please make sure to bring with you the following items: 
  •  Insurance card and/or policy
  • Medicare or Medicaid card
  • Social Security numbers of the patient and the insured
  • Driver’s licenses and/or photo ID cards of the patient and the insured
  • Emergency contact information
  • A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals
  • Physician’s orders, if you have any
  • Your Advance Directives (living will, power of attorney, etc.)

What should I expect during my admission

Upon Admission
We want the admissions process to run smoothly for and your family. Your cooperation will help us to achieve that goal. Please review these admissions guidelines so you are prepared for your hospital stay.
 
When You Arrive
Please check in with the Main Lobby receptionist. It is essential that we have your current medical and financial information. Please bring the following:
  • Insurance card and/or policy
  • Medicare or Medicaid card
  • Social Security numbers of the patient and the insured
  • Driver's licenses and/or photo ID cards of the patient
  • Emergency contact information
  • A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals
  • Physician's orders, if you have any
  • Your Advance Directives (living will, power of attorney, etc.)
 
Personal Belongings
To make your hospital stay as comfortable as possible, you should bring:
  • Slippers, bathrobe
  • Toothbrush, toothpaste
  • Hair brush and comb
  • Shampoo/hair care and personal hygiene products
  • Denture care supplies
  • Eyeglasses and case
 
Your ID Bracelet
As a patient, you will receive a special identification (ID) bracelet that states your name and hospital number, your physician's name and other important information. Your ID bracelet will be checked often during your stay. Please wear it at all times to prevent delays with important lab tests, X-rays, and various other tests and treatments. If your ID bracelet is damaged or lost, please let your nurse know immediately.
 

Lost and Found

If you have lost something, please contact Patient Relations at 909.865.9585. Please call as soon as possible so we can assist you in a timely manner.

Can I order gift items online?

The Tender Touch Gift Shop offers unique selections including: cards, flowers, jewelry, magazines, plush toys, balloons and more! These carefully selected gift items that are sure to brighten everyone’s day.  For your convenience you can shop our Gift Shop on-line by clicking here.

All proceeds from the Tender Touch Gift Shop go directly to the Auxiliary's Sick Baby and Hospital Assistance Funds.

How would I find a PVHMC physician?

Our Physician Referral Service connects you to physicians who have privileges at PVHMC and best meets your healthcare needs. Our staff will match you up with three physicians from. We can also help provide you the physician's contact information along with their educational and medical training background, and length of time in practice. Please call our Physician Referral Service at 909.865.9782.

Are cellular phones allowed at the hospital?

Cellular phones are generally allowed. However, we ask that you be courteous by not speaking on speaker phone or loudly. If asked to turn off your cell phone, please do so immediately.

Is Smoking allowed?

Smoking and/or the use of any tobacco products is not permitted anywhere (except in the designated area) in the hospital or on hospital grounds within 50 feet of any buildings.
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