Question About Your Bill
Who can I talk to if I have questions or concerns about my bill?
Please call our Billing Department at 909.865.9100, our representatives
will be happy to assist you.
Do you bill my insurance company?
Yes. PVHMC will bill for hospital services.
Please remember to present your current insurance information at time
Will you bill my secondary policy, too?
Yes. Upon receiving payment or denial from your primary insurance, PVHMC
will gladly bill your secondary insurance for any remaining balance due.
Do I need to pay my deductible, co-insurance or co-pay at the time of service?
PVHMC requires your co-insurance, co-payment and/or deductible to be paid
at the time of service. Cash, check, money orders and credit cards are
accepted as payment.
Will I receive an itemized statement?
If at any time you wish to receive an itemized statement of your charges
and payments, please call our Billing Department at 909.865.9100 and a
representative will order one to be mailed to you. This process usually
takes five to seven days.
Will my insurance cover these services?
Coverage varies. Please call your insurance company, plan administrator,
insurance broker or the benefits (sometimes human resources) department
of your employer with any questions regarding coverage.
Who else might I receive a bill from?
You will be billed separately by each physician involved in your care.
These physicians may include your surgeon, assistant surgeon, anesthesiologist,
radiologist (if X-rays are performed), pathologist (if pathology specimens
are examined), cardiologists, and any physicians who might interpret an
exam ordered by your doctor.
Why do I have more than one account number?
A separate account number is generated for each outpatient date of service
and each inpatient admission. This enables PVHMC to bill for specific
charges and diagnosis relating to your care for that date of service,
and enables your insurance company to apply the proper benefits. Exception:
For recurring outpatient accounts such as physical therapy or radiation
therapy, a separate account is generated monthly.