Building on our commitment to provide the highest quality care and an excellent
patient experience to the communities we serve, our Hospital was proud
to announce a new 24-hour Provider on Arrival program in the Emergency
Department (ED) in September of 2018.
What does Provider on Arrival mean?
It means that on any given day, when one of more than 250 patients walks
into our ED, one of the first people they will see and speak to is an
emergency medicine physician, who is now stationed at the triage window.
The new program expedites care and reduces wait times to see a physician
in our Emergency Department, which cared for almost 100,000 patients last year.
This initiative was first envisioned in May of 2018 by Dr. James Kim, the
medical director of our Emergency Department and Angie Besiant, the director
of our Emergency Department.
After a thorough brainstorming session, an idea came to them on how to
reduce wait times – why not station an emergency medicine physician
right at the triage window?
They drafted a proposal and shared it with key medical committees and Hospital
leadership, and in just a few short months, we became the first Hospital
in the region to implement this new program.
Since September, wait times to see a physician have been reduced from an
average of 40 minutes to just 8 minutes.
Patients now register with the Admitting team, provide a brief medical
history and their complaint to the triage physician and a treatment plan
is started immediately.
In looking at recent patient experience survey responses, Angie and Dr.
Kim were pleased to report that patients feel more satisfied and reassured
when they see a physician almost immediately upon arrival.
We greatly thank Dr. Kim and Angie for their New Idea. Because of their
collaboration, we have been able to implement this program and bring expedited
care and a higher level of Customer Satisfaction for patients seeking
emergency care at our Hospital.