Frequently Asked Questions About the MYHEALTH Patient Portal
What is MYHEALTH Patient Portal?
MYHEALTH Patient Portal allows you to access your health information, including
test results, via the internet.
How can the MYHEALTH Patient Portal benefit me?
MYHEALTH Patient Portal allows health providers - such as the doctors who care
for you to share health information with each other, electronically, and
in a secure and timely manner. If you see multiple doctors who participate,
they can access a more complete picture of your health and, in turn, make
more informed treatment decisions. The overall goal is for you to receive
coordinated care more efficiently, by providing participating care providers
your health information where and when they need it, without delay.
Who is eligible?
Any patient receiving care from one of the participating hospitals or affiliated
practices whose patients elect to participate in the
MYHEALTH Patient Portal are eligible. If you opted out of participation in the
portal during your registration process, you will need to complete an
out Revocation Form in order to gain access. Currently, only patients
age 18 and older are eligible for access to the
MYHEALTH Patient Portal.
Is the MYHEALTH patient portal the same as the one I use for my doctor's office?
Physician practices are being added on a regular basis. Many physician
offices maintain their own patient portals, which require a separate log-in
and password. Please contact your physician to determine if they are a
Can I communicate with my doctor online?
At this time, the
MYHEALTH Patient Portal does not allow electronic communication with your physician.
If you need to speak with your provider, please call them directly. In
the event of an emergency, please dial 911 immediately.
Can Anyone Access My Records?
No, only healthcare providers who are participating in your care.
How safe is my medical information online?
MYHEALTH Patient Portal incorporates the most effective security measures available
for protecting your information, including encryption. Selecting a secure
password as you go through the enrollment process is also important to
How can I Access the MYHEALTH Patient Portal?
You will receive a user validation key code. Once you have received your
user validation key code, you can set up and access the
MYHEALTH Patient Portal anywhere you have access to the Internet.
How do I Log In to the MYHEALTH Patient Portal once I have enrolled?
Log in with the user name and password you created during your enrollment.
I never received my Welcome Email
Some email clients block emails from unfamiliar senders. Please check your
SPAM or JUNK folder to see if your "Welcome New User to
MYHEALTH Patient Portal" email was blocked. To prevent this from happening in the
future, you can add
MYHEALTHfirstname.lastname@example.org to your list of safe senders in your mail settings. If you would like
assistance in adjusting these settings, you may need to call your Internet
Service Provider for assistance.
How do I change my password?
To change your password, click the "Change Password" link on the home page of the
MYHEALTH Patient Portal page. This link is located on the navigation bar at the
top of the page. You will be prompted to enter your old password and to
confirm your new password by typing it twice. Your new password will be
saved when you click OK.
How do I change my address/phone number/email address?
To update your personal information, click the link on the left side of the "MYHEALTH" home page. This will bring up your User Information page. Click the "User
Edit" button at the bottom of this page, and you will be able to change
your date of birth, address, phone numbers, and email address.It is important
to note that this information will not be automatically changed in participating
hospital or affiliated practices' records but it will be updated for any
future correspondences within the MYHEALTH Patient Portal.
What if I have questions about my test results?
If you have a question about your test results, please call your physician's
office directly. Your physician will be able to help you understand your
test results and how they pertain to your health. However, your
MYHEALTH Patient Portal gives you instant access to a comprehensive, up-to-date
medical library enabling you to look up medical terms and abbreviations.
Can I access older results?
You can access records from October 1, 2014 forward through the
MYHEALTH Patient Portal.
How long do I have to wait to get my test results?
Typically, test results and documents are available within two to three
days. Some results may not be available inside the Portal either because
of their sensitive nature or their timing. Your physician will review
these results with you individually.
What do I do if I still have questions?
If you have further questions about the portal, you may send an email to
MYHEALTH or call
909.865.9995. Hours of support are Monday through Friday (excluding weekends and holidays)
from 8:00 a.m. until 5:00 p.m. Our goal is to respond within three business
days. Please do not email any personal medical information.