PVHMC Earns Recognition from Inland Empire Health Plan and the Hospital Quality Institute (HQI) Beta Heart Program for Rapid Event Response and Employee Wellness

Pomona Valley Hospital Medical Center (PVHMC) has been recognized by Inland Empire Health Plan for validation in the Hospital Quality Institute (HQI) BETA HEART Program for two categories: the Rapid Event Response and Analysis, which recognizes the hospital for its process for early identification of adverse events and rapid response and analysis; and Care for the Caregiver, a program that ensures emotional support for members of the healthcare team impacted by an adverse event.

BETA HEART, which stands for healing, empathy, accountability, resolution and trust, is a coordinated program that helps organizations create a reliable, sustainable and transparent culture of safety. Implementing the BETA HEART program promotes a holistic, comprehensive and systematic approach to responding to and reducing harm events in an organization. It is a multi-year, interactive and collaborative process and can form the foundation of an organization’s communication and resolution program.

Inland Empire Health Plan (IEHP), the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire, partnered with BETA Healthcare Group and HQI to implement the program in hospitals within the Inland Empire region. The program, which was financially covered by IEHP, is an initiative to encourage its contracted Medi-Cal hospitals to improve patient safety and clinician well-being and part of its mission to “heal and inspire the human spirit.”

To earn this recognition, PVHMC underwent a series of assessments and best practices training to meet required milestones over multiple years.

The overall goal of BETA HEART is to develop an empathic and clinically appropriate process that supports the healing of both the patient and clinician after an adverse event. Each participating healthcare organization undertakes a body of work comprised of five individual yet closely integrated domains including Culture of Safety, Rapid Event Response and Analysis, Communication and Transparency, Care for the Caregiver and Early Resolution.

The HQI Cares: Implementing BETA HEART program gives HQI member hospitals access to a nationally recognized foundational body of work that advances organization-wide culture change and instills trust in participating organizations, resulting in improved partnerships with patients, patients’ families, and caregivers.