Patient Safety

Patient Safety Comes First

At Pomona Valley Hospital Medical Center (PVHMC), patient safety is at the heart of everything we do. We are committed to providing safe, high-quality, and compassionate care for every patient, every time.

Our goal is to build and sustain a culture of safety—one that encourages open communication, teamwork, and accountability. Patient safety is a coordinated and collaborative effort that brings together multiple departments and disciplines. Together, we design and maintain the plans, processes, and systems that protect patients and ensure the highest standards of care throughout every stage of treatment.

Our Commitment to Safe, High-Quality Care

PVHMC integrates patient protection into every aspect of healthcare delivery—from infection prevention and medication safety to clear communication and continuous staff education. Every team member plays a vital role in maintaining the safety and trust our patients deserve.

We also believe that patients and their loved ones are essential members of the care team. By working together, we can prevent errors, improve communication, and promote better outcomes.

Patients & Families Are Our PARTNERS in SAFETY

At PVHMC, patients and families are encouraged to take an active role in their care. Together, we can make healthcare safer through open dialogue and mutual awareness.

How You Can Partner in Your Safety

P — Participate in decision-making regarding your care.
A — Ask if your caregivers have washed their hands before providing care.
R — Request explanations of all tests and treatments you receive in clear, understandable terms.
T — Tell your doctor or nurse immediately if you notice any changes in your condition.
N — Notice if caregivers check your identification before giving medication or performing a procedure.
E — Ensure you understand your procedures, diagnosis, test results, and treatment plan.
R — Review your medications and allergies with your caregivers.
S — Share your ideas or concerns for improving patient safety.

If you have any concerns about safety, please report them to management.
Together, we can continue to provide the safest, most reliable care possible.