Patient Safety

Patient Safety Comes First

At Pomona Valley Hospital Medical Center (PVHMC), patient safety is at the heart of everything we do. We are committed to providing safe, high-quality, and compassionate care for every patient, every time.

Our goal is to build and sustain a culture of safety—one that encourages open communication, teamwork, and accountability. Patient safety is a coordinated and collaborative effort that brings together multiple departments and disciplines. Together, we design and maintain the plans, processes, and systems that protect patients and ensure the highest standards of care throughout every stage of treatment.

Our Commitment to Safe, High-Quality Care

Our commitment to patient safety is a core value that guides our mission and vision one patient at a time. We are dedicated to providing care in an environment where safety is a top priority with every decision, every process and every practice. Through evidence-based practice and a culture that encourages speaking up and learning, we focus on key safety goals such as accurate patient identification, medication safety, and infection prevention. Our teams work diligently and collaboratively to identify risks and address them proactively with a unwavering goal of achieving zero preventable harm. PVHMC’s strategic plan aims to achieve excellence and ensure of a safe environment where every patient receives the highest standard of care.

PVHMC integrates patient protection into every aspect of healthcare delivery—from infection prevention and medication safety to clear communication and continuous staff education. Every team member plays a vital role in maintaining the safety and trust our patients deserve.

We also believe that patients and their loved ones are essential members of the care team. By working together, we can prevent errors, improve communication, and promote better outcomes.

Patients & Families Are Our PARTNERS in SAFETY

At PVHMC, patients and families are encouraged to take an active role in their care. Together, we can make healthcare safer through open dialogue and mutual awareness.

How You Can Partner in Your Safety

P — Participate in decision-making regarding your care.
A — Ask if your caregivers have washed their hands before providing care.
R — Request explanations of all tests and treatments you receive in clear, understandable terms.
T — Tell your doctor or nurse immediately if you notice any changes in your condition.
N — Notice if caregivers check your identification before giving medication or performing a procedure.
E — Ensure you understand your procedures, diagnosis, test results, and treatment plan.
R — Review your medications and allergies with your caregivers.
S — Share your ideas or concerns for improving patient safety.

If you have any concerns about safety, please report them to management.
Together, we can continue to provide the safest, most reliable care possible.