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Visitor Restrictions & Screening Processes
Visitor Guidelines:
We are committed to providing patient- and family-centered care in a safe
and comfortable environment
for all of our patients, visitors and Associates. Please take a moment
to read our visitor guidelines below.
Daily Visitation Hours: 8:00 am – 8:00 pm
Main Lobby Entrance Hours: Monday - Friday, 5:00 am - 8:00 pm
Women's Center Entrance Hours: 24/7
All visitors must present valid identification at the time of check-in to receive a visitor sticker. The visitor sticker must be worn at all times while on the hospital campus.
Guidelines:
- Visitor age restriction: all visitors must be 14 years of age or older (exceptions include visiting loved ones who are facing and end-of-life and in cases of extraordinary medical necessity, or at the discretion of the patient's nursing care team).
- Cafeteria & Gift Shop: open to patients and visitors for dining and purchase.
-
Admitted patients:
- A maximum of two (2) designated visitors will be permitted to visit at the bedside at a time.
- Exceptions include visiting loved ones who are facing end-of-life and in cases of extraordinary medical necessity.
-
Visitation may be restricted if the visitor is ill, the patient is having a bedside
procedure or at the discretion of the clinical care team (physician or nurse). -
Total visiting time may be limited in consideration of the patient’s
condition,
emotional status or other medical related issue. Visitation time may also be
restricted when it interferes with the care of other patients. - We understand that communication with your loved ones is important. Please consider also using alternative methods of communication, including phone calls, social media, instant messaging apps or video-calling apps via iPads or other mobile devices. Complimentary Wi-Fi is available to all patients and visitors.
-
Quiet is to be maintained at all times in patient rooms and throughout the
hospital for the comfort and care of all patients. -
Visitors should not bring food or beverages for the patient without the
permission
from the patient’s physician or nurse. -
Please do not touch medical equipment or interfere with any of the care being
provided. Visitors are not allowed in the treatment or procedure areas. - Photo, video and audio -recording are prohibited.
-
There is zero tolerance for all forms of aggression. Incidents may result
in removal
from the facility.
If you have questions regarding the Visitor Guidelines, you may contact the Patient Relations Department at 909.865.9585.
Entry Processes
During your visit to PVHMC, you may be asked:
- To perform hand hygiene in the lobbies and after shaking hands, hugging or otherwise touching the patient.
-
To self-screen yourself for symptoms of a respiratory illness, which include:
- Fever
- Cough
- Runny or stuffy nose
- Sore throat
- To reschedule your visit if you are experiencing symptoms of a respiratory illness, such as the common cold, influenza or COVID-19.
Please help us keep our patients and staff safe by not visiting if you are feeling unwell.
Public Health Guidelines
- Vaccines: effective September 17, 2022, the State of California no longer mandates a COVID-19 vaccination or negative test for visitors.
- Masking: effective May 2024, the Los Angeles County Department of Public Health no longer requires patients and visitors to wear a mask, unless indicated by the patient's health care team.
- Hand hygiene: hand hygiene practices are mandatory upon entering and exiting the hospital and patient rooms.
