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PVHMC Protects

Patient Safety, Quality Care and Excellent Patient Experience…Always Our Highest Priorities

For more than 117 years, delivering safe, high-quality patient and family-centric care to the community Pomona Valley Hospital Medical Center (PVHMC) serves has always been our top priority. Protecting our patients and providing an excellent patient experience has never been more important. PVHMC’s Emergency Department and Hospital, as well as the Pomona Valley Health Centers, are safe. In fact, the hospital received the Healthgrades 2020 Patient Safety Excellence AwardTM for the second consecutive year, placing PVHMC among the top 10 percent of all hospitals in the nation evaluated by Healthgrades.

PVHMC is adhering to all guidelines and recommendations from the Centers for Disease Control and Prevention, California Department of Public Health, Los Angeles County Department of Public Health and California Hospital Association. We are committed to universal precautions to protect both our patients, as well as our Associates and Physicians. “PVHMC Protects” are the extra steps we’re taking to ensure patient safety.

Our PVHMC Protects core principles:

Associate and Physician Safeguards

  • Associates and Physicians are self-monitoring their health to ensure they are symptom-free and able to work. Strict hand-hygiene measures and physical distancing are observed.

Masking for All

  • Associates and Physicians are required to wear masks at all times. Patients may be required to wear masks at times. All others entering our facilities must wear cloth face coverings or masks and will be provided one, if needed.

Proper Personal Protective Equipment (PPE)

  • PVHMC has sufficient PPE, such as isolation gowns, gloves, N-95 respirators, masks, head and shoe coverings, and we are ensuring that Associates and Physicians are using appropriate PPE at all times.

Enhanced Infection Prevention and Disinfection

  • Our highly-trained Environmental Services Associates are dedicated to infection prevention. They are enhancing PVHMC’s already rigorous standards for cleaning and disinfection focusing on frequently touched surfaces such as phones, doorknobs, elevators, nurses’ stations, waiting room furniture, stairwell handrails, and more. In addition to thorough disinfection processes, PVHMC uses ultraviolet (UV) lightsystems to disinfect patient discharge/transfer rooms for all patients in isolation or the intensive care unit and surgical suites and other procedural areas such as the Women’s Center operating room, Cath Lab and Interventional Radiology. If a patient with COVID-19 has received medical services in procedural areas such as CT Scan, MRI, Interventional Radiology or Cath Lab, cleaning is followed by UV light disinfection.

Rapid Patient Testing

  • PVHMC is proud to have the ability to provide FDA approved rapid testing for COVID-19 on our Cepheid and BioFire Platforms. Results with the highest degree of accuracy

    Rapid testing ensures that patients testing positive are quickly isolated.

Visitor Restrictions

  • For the safety of our patients and Associates, visitor restrictions are in place. We know this is hard for our patients and their families and we look forward to the time when we can lift restrictions. However, there are some exceptions. For example, women in labor and delivery may have one healthy person with them during their entire stay. This person must remain in the hospital with the patient – no in/out privileges. And patients undergoing elective procedures can bring one healthy person with them to the appointment (e.g., someone who can drive the patient home after the procedure). Know that you are never truly alone when visiting our facilities. Our caring Associates will be there for you. For a complete list of visitor restrictions, visit

Patient/Family Communication

  • PVHMC recognizes the importance of having loved ones at the bedside to support the healing process. To keep our patients and family members safe, the hospital provides patients with access to iPads during their stay, so they can have friends and family with them virtually.