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PVHMC Protects

Patient Safety, Quality Care and Excellent Patient Experience…Always Our Highest Priorities

For more than 117 years, delivering safe, high-quality patient and family-centric care to the community Pomona Valley Hospital Medical Center (PVHMC) serves has always been our top priority. Protecting our patients and providing an excellent patient experience has never been more important. PVHMC’s Emergency Department and Hospital, as well as the Pomona Valley Health Centers, are safe. In fact, the hospital received the Healthgrades 2020 Patient Safety Excellence AwardTM for the second consecutive year, placing PVHMC among the top 10 percent of all hospitals in the nation evaluated by Healthgrades.

PVHMC is adhering to all guidelines and recommendations from the Centers for Disease Control and Prevention, California Department of Public Health, Los Angeles County Department of Public Health and California Hospital Association. We are committed to universal precautions to protect both our patients, as well as our Associates and Physicians. “PVHMC Protects” are the extra steps we’re taking to ensure patient safety.

Our PVHMC Protects core principles:

Associate and Physician Safeguards

  • Associates and Physicians are self-monitoring their health to ensure they are symptom-free and able to work. Strict hand-hygiene measures and physical distancing are observed.

Masking for All

  • Associates and Physicians are required to wear masks at all times. Patients may be required to wear masks at times. All others entering our facilities must wear cloth face coverings or masks and will be provided one, if needed.

Proper Personal Protective Equipment (PPE)

  • PVHMC has sufficient PPE, such as isolation gowns, gloves, N-95 respirators, masks, head and shoe coverings, and we are ensuring that Associates and Physicians are using appropriate PPE at all times.

Enhanced Infection Prevention and Disinfection

  • Our highly-trained Environmental Services Associates are dedicated to infection prevention. They are enhancing PVHMC’s already rigorous standards for cleaning and disinfection focusing on frequently touched surfaces such as phones, doorknobs, elevators, nurses’ stations, waiting room furniture, stairwell handrails, and more. In addition to thorough disinfection processes, PVHMC uses ultraviolet (UV) lightsystems to disinfect patient discharge/transfer rooms for all patients in isolation or the intensive care unit and surgical suites and other procedural areas such as the Women’s Center operating room, Cath Lab and Interventional Radiology. If a patient with COVID-19 has received medical services in procedural areas such as CT Scan, MRI, Interventional Radiology or Cath Lab, cleaning is followed by UV light disinfection.

COVID- 19 Patient Testing

  • PVHMC is proud to have the ability to provide FDA EUA approved PCR testing for COVID-19 on our in-house Cepheid, Biofire and T2Biosystems platforms. Results are provided internally by our Laboratory within four hours, which ensures that patients testing positive are quickly isolated.

Visitor Restrictions

For the safety of our patients and Associates, visitor restrictions are in place. However, with COVID-19 hospitalization rates down across the region, and under the guidance of the Centers for Disease Control and Prevention (CDC) and Los Angeles Department of Public Health (LACDPH), we are happy to share that we are now able to safely accommodate increased visitation for many of our patients.

Effective March 29, 2021, the below visitor restrictions are in place:

  • Visiting hours: 11:00 am – 6:00 pm. Please verify any exceptions with your nurse.
  • Admitted patients: two (2) healthy persons from the same household may visit a patient per day. Visitors must be 14 years of age or older. Maximum visitation time is 30 minutes per day.
  • Labor, delivery and postpartum: during the labor and delivery period, two (2) healthy persons from the same household will be permitted. During the postpartum period, one (1) healthy designated support person may be permitted an overnight stay to facilitate bonding with the newborn.
  • Pediatric Unit: two (2) designated support persons from the same household will be permitted at the bedside.
  • Neonatal intensive care unit (NICU): two (2) designated support persons from the same household will be permitted at the bedside.
  • Surgery: One person will be permitted until the patient is taken to the pre-procedure area. They may re-enter when the patient is in recovery and preparing for discharge.
  • Emergency Department (ED): during extraordinary and end-of-life circumstances, family members will be allowed to wait in the ED Lobby after being screened, until a member of the healthcare team identifies a designated family contact.

Please coordinate with your family members and friends to ensure these updated restrictions are followed. We understand that communication with your loved ones is important and ask that you consider using alternative methods of communication, including phone calls, social media, instant messaging apps or video calling apps. Complimentary Wi-Fi is available to all patients.

If you are here for an outpatient procedure or appointment, please consider asking your loved one or transportation provider to remain outside, in the car or at home until your procedure or appointment is complete.

Patient/Family Communication

  • PVHMC recognizes the importance of having loved ones at the bedside to support the healing process. To keep our patients and family members safe, the hospital provides patients with access to iPads during their stay, so they can have friends and family with them virtually.
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