Patient Safety, Quality Care and Excellent Patient Experience…Always
Our Highest Priorities
For more than 117 years, delivering safe, high-quality patient and family-centric
care to the community Pomona Valley Hospital Medical Center (PVHMC) serves
has always been our top priority. Protecting our patients and providing
an excellent patient experience has never been more important. PVHMC’s
Emergency Department and Hospital, as well as the Pomona Valley Health
Centers, are safe. In fact, the hospital received the Healthgrades 2020
Patient Safety Excellence AwardTM for the second consecutive year, placing PVHMC among the top 10 percent
of all hospitals in the nation evaluated by Healthgrades.
PVHMC is adhering to all guidelines and recommendations from the Centers
for Disease Control and Prevention, California Department of Public Health,
Los Angeles County Department of Public Health and California Hospital
Association. We are committed to universal precautions to protect both
our patients, as well as our Associates and Physicians. “PVHMC Protects”
are the extra steps we’re taking to ensure patient safety.
Our
PVHMC Protects core principles:
Associate and Physician Safeguards
Associates and Physicians are self-monitoring their health to ensure they
are symptom-free and able to work. Strict hand-hygiene measures and physical
distancing are observed.
Masking for All
Associates and Physicians are required to wear masks at all times. Patients
may be required to wear masks at times. All others entering our facilities
must wear cloth face coverings or masks and will be provided one, if needed.
Proper Personal Protective Equipment (PPE)
PVHMC has sufficient PPE, such as isolation gowns, gloves, N-95 respirators,
masks, head and shoe coverings, and we are ensuring that Associates and
Physicians are using appropriate PPE at all times.
Enhanced Infection Prevention and Disinfection
Our highly-trained Environmental Services Associates are dedicated to infection
prevention. They are enhancing PVHMC’s already rigorous standards
for cleaning and disinfection focusing on frequently touched surfaces
such as phones, doorknobs, elevators, nurses’ stations, waiting
room furniture, stairwell handrails, and more. In addition to thorough
disinfection processes, PVHMC uses ultraviolet (UV) lightsystems to disinfect
patient discharge/transfer rooms for all patients in isolation or the
intensive care unit and surgical suites and other procedural areas such
as the Women’s Center operating room, Cath Lab and Interventional
Radiology. If a patient with COVID-19 has received medical services in
procedural areas such as CT Scan, MRI, Interventional Radiology or Cath
Lab, cleaning is followed by UV light disinfection.
Rapid Patient Testing
PVHMC is proud to have the ability to provide FDA approved rapid testing
for COVID-19 on our Cepheid and BioFire Platforms. Results with the highest
degree of accuracy
Rapid testing ensures that patients testing positive are quickly isolated.
Visitor Restrictions
For the safety of our patients and Associates, visitor restrictions are
in place. We know this is hard for our patients and their families and
we look forward to the time when we can lift restrictions. However, there
are some exceptions. For example, women in labor and delivery may have
one healthy person with them during their entire stay. This person must
remain in the hospital with the patient – no in/out privileges.
And patients undergoing elective procedures can bring one healthy person
with them to the appointment (e.g., someone who can drive the patient
home after the procedure). Know that you are never truly alone when visiting
our facilities. Our caring Associates will be there for you. For a complete
list of visitor restrictions, visit
https://www.pvhmc.org/patients-visitors.
Patient/Family Communication
PVHMC recognizes the importance of having loved ones at the bedside to
support the healing process. To keep our patients and family members safe,
the hospital provides patients with access to iPads during their stay,
so they can have friends and family with them virtually.