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Visitor Restrictions & Screening Processes

Visitor Guidelines:

Please coordinate with your family members and friends to ensure these updated restrictions are followed. We understand that communication with your loved ones is important and ask that you consider using alternative methods of communication, including phone calls, social media, instant messaging apps or video-calling apps via iPads or other mobile devices. Complimentary Wi-Fi is available to all patients.

Daily Visitation Hours: 11:00 am – 11:00 pm

Main Lobby Entrance hours: Monday - Friday, 6:00 am - 8:00 pm

Women's Center Entrance Hours: 24/7

  • Visitor age restriction: all visitors must be 15 years of age or older (exceptions include visiting loved ones who are facing and end-of-life and in cases of extraordinary medical necessity)
  • Visitor food restriction: to adhere to continuous masking policies, visitors may not consume food near patients.
  • Cafeteria & Gift Shop: open to patients and visitors for purchase and dining.
  • Admitted patients:
    • A maximum of two (2) visitors will be permitted to visit at the patient’s bedside, at a time.
    • Exceptions include visiting loved ones who are facing end-of-life and in cases of extraordinary medical necessity.

If you are here for an outpatient procedure or appointment, please consider asking your loved one or transportation provider to remain outside, in the car or at home until your procedure or appointment is complete.

Screening Processes

The hospital is screening patients and visitors at all hospital entrances. Upon arrival, designated staff will ask you:

  • A series of questions to identify if you are experiencing COVID-19 signs and symptoms.
  • For your COVID-19 vaccination or negative COVID-19 test documentation (see details below).
  • To perform hand hygiene.
  • To change your mask. We will provide all visitors with an approved isolation or surgical mask upon their arrival.

Pursuant to the California Department of Public Health’s (CDPH) State Public Health Officer Order issued on August 5, and an All Facilities Letter issued on August 12, the Hospital requires all visitors to provide documentation of a completed COVID-19 vaccination or of a negative COVID-19 test.

Recognized proof of vaccination includes:

  1. COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card) which includes name of person vaccinated, type of vaccine provided, and date last dose administered); OR
  2. a photo of a Vaccination Record Card as a separate document; OR
  3. a photo of the client's Vaccination Record Card stored on a phone or electronic device, OR
  4. documentation of COVID-19 vaccination from a health care provider; OR
  5. digital record that includes a QR code that when scanned by a SMART Health Card reader displays to the reader client name, date of birth, vaccine dates and vaccine type. For information on how to access your digital record, visit:

If a visitor does not have one of the abovementioned forms of vaccination proof, or if they are unvaccinated or partially vaccinated, they must provide:

  • Documentation of a negative SARS-CoV-2 (COVID-19) PCR test dated within 48 hours of your visit, OR
  • Documentation of a negative SARS-CoV-2 (COVID-19) antigen test dated within 24 hours of your visit
  • The test results must be available at the time of entry to the hospital
  • Test results must be from a licensed laboratory
  • COVID-19 home/self-collection test results will not be accepted

To register for a free COVID-19 test, please click the link for the County in which you live in, only.

Pursuant to the CDPH guidelines of the order, proof of vaccination or a negative COVID-19 test will be confirmed and documented by PVHMC and available to local public health departments.

Exceptions to these guidelines include individuals who are visiting a patient in critical condition, when death may be imminent.

Public Health Guidelines

  • Masking: all visitors must wear the mask provided upon entry at all times while on our PVHMC campus. Masks must be work properly over the nose and mouth.
  • Social distancing: keep a safe distance of at least six feet from healthcare personnel and other patients and visitors that are not part of your group.
  • Hand hygiene: hand hygiene practices are mandatory upon entering and exiting the hospital and patient rooms.

Patients with Medical Appointments

Patients who have appointments at the hospital may receive a phone call prior to their appointment in which a designated hospital representative will perform the screening. You may bring an adult support person with you to your appointment.

We appreciate your understanding of our COVID-19 precautions, as they are vitally necessary in helping us to protect the health and safety of our patients, visitors, Associates, Physicians, Volunteers and community. Like all challenges that Pomona Valley Hospital Medical Center and our community have faced in the past, we will get through this together.