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Visitor Restrictions & Screening Processes

Visitor Guidelines:

Please coordinate with your family members and friends to ensure these updated restrictions are followed. We understand that communication with your loved ones is important and ask that you consider using alternative methods of communication, including phone calls, social media, instant messaging apps or video-calling apps via iPads or other mobile devices. Complimentary Wi-Fi is available to all patients.

Daily Visitation Hours: 11:00 am – 11:00 pm

Main Lobby Entrance hours: Monday - Friday, 6:00 am - 8:00 pm

Women's Center Entrance Hours: 24/7


  • Visitor age restriction: all visitors must be 15 years of age or older (exceptions include visiting loved ones who are facing and end-of-life and in cases of extraordinary medical necessity)
  • Visitor food restriction: to adhere to continuous masking policies, visitors may not consume food near patients.
  • Cafeteria & Gift Shop: open to patients and visitors for purchase and dining.
  • Admitted patients:
    • A maximum of two (2) designated visitors will be permitted to visit at the patient’s bedside, at a time.
    • Exceptions include visiting loved ones who are facing end-of-life and in cases of extraordinary medical necessity.

If you are here for an outpatient procedure or appointment, please consider asking your loved one or transportation provider to remain outside, in the car or at home until your procedure or appointment is complete.

Entry Processes

Upon entry to PVHMC you may be asked:

  • To perform hand hygiene.
  • To change your mask. We will provide all visitors with an approved isolation or surgical mask upon their arrival.
  • To not visit if you are experiencing symptoms of a respiratory illness, such as the common cold, influenza or COVID-19. Please help us keep our patients and staff safe by not visiting if you are feeling unwell.

    *Effective September 17, 2022, the State of California is no longer mandating a COVID-19 vaccination or negative test for visitors to healthcare

Public Health Guidelines

  • Masking: all visitors must wear the mask provided upon entry at all times while on our PVHMC campus. Masks must be work properly over the nose and mouth.
  • Social distancing: keep a safe distance of at least six feet from healthcare personnel and other patients and visitors that are not part of your group.
  • Hand hygiene: hand hygiene practices are mandatory upon entering and exiting the hospital and patient rooms.

Patients with Medical Appointments

Patients who have appointments at the hospital may receive a phone call prior to their appointment in which a designated hospital representative will perform the screening. You may bring an adult support person with you to your appointment.

We appreciate your understanding of our COVID-19 precautions, as they are vitally necessary in helping us to protect the health and safety of our patients, visitors, Associates, Physicians, Volunteers and community. Like all challenges that Pomona Valley Hospital Medical Center and our community have faced in the past, we will get through this together.