Milestones Center for Child Development - Chino Hills 909.630.7877
Milestones Center for Child Development - Claremont 909.630.7166
Protecting the health and safety of our patients has never been more important
to us. With that in mind, Rehabilitation Services is offering patients
remote treatment options, as an alternative to in-clinic visits.
Our new remote service offers patients two different treatment options –
telephone and telehealth sessions – as alternatives to our traditional in-clinic rehab.
Depending on the patient’s condition and comfort level with the technologies
available to them, the following remote options are now available at all
seven of our outpatient locations:
TELEPHONE sessions to answer questions, discuss concerns and offer advice.
TELEHEALTH (audio and video chat) sessions using a computer, tablet or
smart phone at home to connect visually with a therapist at our clinic.
This option offers evaluation, reassessment, education, training and progression
of a specific and individualized exercise program.
Safe, easy and convenient, our goal is to provide patients with a smooth
and secure virtual experience. During the appointment, the therapist will
be in a private treatment room. These appointments are not recorded, are
HIPAA compliant to protect the patient’s private health information,
and covered by most insurance plans.
Tips That Will Help Your Telehealth Appointment Go Smoothly
The following tips should help patients feel more comfortable during their
first telehealth appointment:
Practice in advance to become familiar and comfortable interacting on camera
by using your device for a video call with a friend or family member.
Ask them to provide feedback on the sound, camera position and lighting.
Make sure there is little or no light behind you, otherwise you’ll
be a dark silhouette and difficult to see.
Prepare a list of questions and concerns for your therapist.
Choose a comfortable location without noise or interruptions for the session.
Turn off the TV and other potential sources of background noise.
If possible, prop up your smart phone or tablet instead of holding it.
Be ready and near the smart device a few minutes before appointment time.
Expect questions from the therapist, including any recent changes in symptoms
or progress. Be prepared to stand, walk or perform specific movements
to help the therapist with the evaluation.
Following your telehealth call, you will receive an email copy of your
instructions and exercises.
Your questions are welcome throughout the call.
Physical therapy, occupational therapy and speech therapy telehealth and
telephone appointments are available for most of our adult and pediatric
therapy services.
For information, questions, or to schedule a telehealth or telephone appointment,
call any of our locations.
For more information about Pomona Valley Hospital Medical Center's Rehabilitation
Services, please call 909.865.9810. For maps to all of our rehabilitation
facilities
click here.
Leading The Way In Rehabilitative Healthcare Since 1954
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